M & M Insurance Services

Insurance Claim

We represent you in a claim.

M&M have dedicated claims personnel who will guide you through the claims process from start to finish. Our aim is to make the process as hassle free and painless as possible. If you are a current client with a claim or have become aware of circumstances which may give rise to a claim, please contact one of our Claims Officers below who will be able to assist you with lodging the claim.

Lodge a claim(03) 9078 6473

How to make a claim

It is important that you advise us of your claim as soon as possible. Delays could prejudice your claim. You must also;

  1. Take all reasonable steps to prevent any further loss
  2. In the case of a burglary / theft / malicious damage, the incident should be reported to the police
  3. In the case of a liability claim - do not admit liability
  • Lodge your claim anywhere and anytime.
  • Claims help and guidance.
  • We can get you the best possible claims outcome.

For after-hours emergency service, please refer to our insurer claims directory below and call your insurer directly.

For normal day-to-day claims, please call us on 03 9078 6473, or submit your claim notification online here, or lodge with your insurer directly. Contact details are below. If you cannot find your insurer below, please refer to your policy wording in the How to Claim section.

Claim Forms Below

Before proceeding with this form, we suggest downloading it and filling it out on your computer. Completing the form within your internet browser may have certain limitations

Injury

Download form

General Liability

Download form

Motor Claim

Download form

Property

Download form

Landlord

Download form

Insurer claims contacts

Need to lodge a claim after hours? Contact your insurer directly using the details below, then let us know so we can help with the rest.

Storm or flood emergency

  • SES (State Emergency Service)132 500

Please note: these details were taken from each insurer’s own website in October 2026 and may change. Always check your policy schedule or policy wording for the correct claims contact. If your insurer isn’t listed, your policy documents will have their details.

Need help with a claim?

Every business is different, which means you need an insurance solution that is tailored for you. For more information, contact us today.

Contact us